Återbetalningspolicy
Return & Refund Policy
Right of withdrawal: 30 days
Swedish law gives you a 14-day right of withdrawal (ångerrätt) on purchases made online. We extend this to 30 days. You can cancel your purchase and return your item within 30 days from the day you (or someone you nominate) receive it, for any reason and without giving a justification.
To use your right of withdrawal, send us a clear statement that you wish to withdraw from the purchase to info@friskby.com, within the 30-day period. You can use the model withdrawal form at the bottom of this page, but you don't have to. You then need to send the item back to us no later than 14 days after notifying us.
Return address: We'll send you the return address by email once we receive your return request.
Once we receive your request, we'll send you a return shipping label and instructions on how to send your package.
Return shipping costs: You are responsible for the direct cost of returning the item.
Condition of returned items
You may handle and inspect the item as you would in a physical store. If the item has been used beyond what is needed to establish its nature, characteristics and functioning, we may deduct an amount corresponding to its reduced value from your refund.
Exceptions to the right of withdrawal
Under Swedish law, the right of withdrawal does not apply to:
- sealed goods that are not suitable for return for health protection or hygiene reasons, if the seal has been broken after delivery (for example, opened skincare, cosmetics or personal care products)
- goods that deteriorate or expire rapidly
- goods made to your specifications or clearly personalised
Gift cards cannot be returned.
Refunds
If you withdraw from your purchase, we'll refund all payments we received from you, including the original standard delivery cost, no later than 14 days from the day we received your withdrawal notice. We may withhold the refund until we have received the item back, or until you have shown proof that you have sent it, whichever comes first. The refund goes back to your original payment method at no extra cost to you. Your bank or card issuer may need some extra time to post the refund.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Faulty, damaged or wrong items (right of complaint)
If your item is defective, damaged or not what you ordered, contact us at info@friskby.com. Please include your order number and, if possible, photos. Under the Swedish Consumer Sales Act, you have the right to complain about defects for 3 years from receiving the item. A complaint made within 2 months of discovering the defect is always considered to be made in time. Defects that appear within 2 years of delivery are assumed to have existed at delivery unless we can prove otherwise. In these cases we'll repair or replace the item, give you a price reduction, or refund you, as the law provides, and we'll cover the return shipping costs.
Disputes
If we can't resolve a complaint together, you can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. We will follow ARN's recommendations.
Contact
NTL LTD, 17347924, 71-75 Shelton Street, Covent Garden
WC2H 9JQ, London, United Kingdom
info@friskby.com
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the purchase.)
To: NTL LTD, 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, info@friskby.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: